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Terms and Conditions of Service

Standard terms and conditions apply with applicable law in England and Wales and in addition, the following will apply:

All materials including copy, content, images, and photos on this website are copyright of Eastworks. All unauthorised use of material will be invoiced at an appropriate rate. If you don’t want to receive an invoice, please do not use anything from this website without permission.


We are reasonable people and we like to conduct our business in a fair and impartial manner. We will do our best to give you the very best advice that we can, within our sphere of knowledge. If we cannot provide an answer we will be happy to research and try to get the answers you need. The decision to accept our advice, in whatever way it is given, is your decision and we shall not be held responsible for any adverse effect on your business as a result of any advice given. If you believe the advice you are seeking is business-critical, we suggest you seek additional opinions to help reach a balanced viewpoint.


When you confirm your project acceptance with Eastworks we will require payment in advance on your accepted quote as a deposit to book your time slot for development.

The remaining balance will be payable in stages to be agreed with the final payment to be received immediately before your website or app development goes live.

A schedule of payments will be included in your development proposal.

Please note that all annual fees are payable in advance and by return on receipt of the invoice.

For website hosting and monthly fees, we require a direct debit to be in place for service to be continued without interruption. Eastworks reserves the right to pause any service where there has been a failure to pay hosting within 30 days of the invoice.


Whilst we will make every effort to deliver your project on time occasionally development may run over the anticipated delivery time. We will make every effort to inform you of any project delays at the earliest opportunity. Delivery timings should be considered as a guideline rather than a hard and fast deadline unless explicitly agreed otherwise in writing. It is your responsibility to ensure that you understand our translation of your brief correctly. We will document all elements for development and an anticipated time-frame. We will accept no liability where the late delivery of a project creates an adverse effect upon your business.

Any additional requests for modifications or additional development not covered in the original brief will attract additional charges. Naturally, we will advise on these as you request them.

Final payment shall be deemed to be full and final acceptance of project completion.

Third-party products

Where we may employ a third-party product or service, with your agreement, we can accept no responsibility to a change in a third-party provider’s product, service or terms of business and any adverse effect they may create to your completed development project and any subsequent effect upon your business. For clarity, a third-party will include but is not limited to Google, Apple, Microsoft, Smartphone and/or Tablet hardware and/or Software, Internet Service Providers (ISP), analytical software providers, any other cloud-based or server-based products or services.

Administration Access

Eastworks reserves the right to restrict administration rights to any area of our servers and/or software, or third party software for security and maintenance reasons. Put simply, if we were to provide carte blanche access then we would not be able to guarantee to security or effectiveness of your website, software or application.


We obviously hope it won’t happen, but notice to move to another provider must be sent in writing by email or in the post (to Eastworks, Epic Studios, 112-116 Magdalen Street, Norwich, NR3 1JD) up to 28 days from your renewal date. Sorry but no refunds can be claimed at any time. Where our time is required to move your project to another provider we will charge by the hour at our standard rate of £60 +VAT per hour and payment will be required in advance.


Please feel free to link to us from your website if you think our website is relevant. We will read all legitimate requests for a return link, but will not respond to spammers. Please do not be offended if we cannot list your website.

Changes to terms

We reserve the right to change these terms and conditions of business from time to time without prior or specific notice. All terms will be fair and reasonable and in accordance with applicable law in England and Wales.


If you cannot pay on time please let us know and we will do our best to accommodate you.

Failure to pay or reach an agreement on payment at any stage will result in immediate cessation of project development. No refunds will be given for work already completed.

Failure to pay for any third-party service on time will result in our cancellation of that product or service at the earliest opportunity. Any additional costs incurred by us as a result of non-payment will be passed on with additional costs for any time we incur in dealing with the third-party our standard rate of £60 +VAT per hour.